Event Info

Plan your perfect Carnivale experience!

Find your way around the park, explore guest facilities, learn about accessibility, or get in touch with us directly.

Park Map

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A blue and white graphic reads “We’re cashless!” with an icon of a hand holding a card over a contactless payment symbol. Text describes card and digital payments are accepted at Sea World.

Facilities

Lost & Found

If you've lost or found something, please visit Guest Services or you can give them a call on (07) 5588 2178.

First Aid

Registered Nurses staff the First Aid Centre. Personal medical equipment and refrigerated medication can be stored here, but everyday-use items are not provided.

Stroller/Wheelchair hire

Wheelchair hire is complimentary.

A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services. Please note due to limited number of wheelchairs, we can only hold reservations for a period of 1 hour maximum, after your advised arrival time. If you are running late and will arrive after the hour grace period please contact the Guest Services office on +61 7 5588 2178.

Electronic Lockers

Lockers are available for hire on Top Terrace, adjacent to Dockside Tavern & Castaway Bay.

Accessibility Services

Disability Services include car parking, toilets and ramps. For more information, visit our accessibility page.

Lost & Found

If you've lost or found something, please visit Guest Services or you can give them a call on (07) 5588 2178.

First Aid

Registered Nurses staff the First Aid Centre. Personal medical equipment and refrigerated medication can be stored here, but everyday-use items are not provided.

Stroller/Wheelchair hire

Wheelchair hire is complimentary.

A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services. Please note due to limited number of wheelchairs, we can only hold reservations for a period of 1 hour maximum, after your advised arrival time. If you are running late and will arrive after the hour grace period please contact the Guest Services office on +61 7 5588 2178.

Electronic Lockers

Lockers are available for hire on Top Terrace, adjacent to Dockside Tavern & Castaway Bay.

Accessibility Services

Disability Services include car parking, toilets and ramps. For more information, visit our accessibility page.

Accessibility Guides

Sensory Guide

For more information, please download Attractions Sensory Guide.

Download Guide
Learn More
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Contact Us

Call Us 13 10 11

Call Centre Hours: Monday to Friday - 8am - 5:30pm Saturday - 8am - 5pm Sunday - 8am - 4pm

Email Us We'd love to assist you. Please fill out the form below, and a member of our Guest Services team will reach out to you as soon as possible.

Have a question? Find answers to our frequently asked questions. Frequently Asked Questions

Send Us An Email

Have a question? Check out our FAQs, or if you can't find the answer you're looking for, email our Guest Services team below. Currently standing in line or inside the park? Head to Guest Services for faster support.

Get Park Ready With The Theme Parks App

View interactive maps, upcoming showtimes and check ride wait times during your visit to make the most of your night!

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