Reserved parking is available in the first row of the car park for guests whose vehicles display a Disability Parking Permit. A limited number of reserved parking is also available adjacent to the Administration building – this area can also be utilised as a drop off/pick up location. The reserved spaces are clearly marked with the International Disabilities Symbol

Discounted single day entry admission rates are available upon presentation of a State or Commonwealth issued Disability Pension Card. Please present this card to the ticket booth cashier when purchasing admission tickets to obtain the discounted rate.

Companion & Carer Admission:

• Guests who produce a Companion Card are entitled to 1 free of charge Companion Ticket so that their companion can provide care and support during the visit

• Guests who produce a Carer’s Card (or similar) issued by relevant State or Commonwealth authorities (as opposed to a Companion Card) will be entitled to a discounted admission rate. Please refer to Conditions of Entry for further information.

Guest Services

Guest Services is located at the end of the Main Entry Top Terrace and offer a range of services from Wheelchair Hire, Attraction accessibility, guest relations, height checks and can offer any further assistance for our guest needs. Guest Services provide communication wristbands for guests who present and require assistance with attraction accessibility. This communication wristband will work as a communication device between Guest Services and all attractions. Guest Services can also assist guests that may have difficulty waiting in queues. Companion card holders are issued a companion service card for priority access to selected rides. Upon presentation with a physical companion card at Guest Services, a ride suitability discussion will take place to determine whether a companion is required to ride select attractions.

First Aid

First Aiders staff the Sea World First Aid Centre (Location: to the left of the Sea World Exit Shop). Non-essential personal medical equipment may be stored and used at First Aid. First Aid does not supply such equipment for everyday use. Medication which requires refrigeration may also be stored at First Aid. All Village Roadshow Theme Parks have an AED (Automatic Defibrillator) on site. Lockers

Lockers are available on Top Terrace, adjacent to Dockside Tavern, and Castaway Bay.

Quiet Zones

We understand that sometimes guests may need a break from the stress and stimulation of the theme park. Please chat with our friendly Guest Services team for guidance on what areas may be best for you.

Dining and Shopping

All restaurants, eateries and shops are accessible. Dockside Tavern can be accessed by using the elevator located on the ground floor. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

Wheelchair Wheelchair hire is complimentary. A form of ID is required. A limited number of wheelchairs are available, so we recommend you pre-book with Guest Services. Standard Stroller $20.00 non-refundable hire fee. The hire fees include GST and is per day or part thereof. These strollers are intended for children from 6 months of age, up to 15kg in weight and under 100cm in height.

Sea World has attractions that are accessible via wheelchair. In order to maximise time and enjoyment, ride and attractions guidelines are provided for guests with disabilities, medical conditions and injuries. Guests should visit Guest Services before presenting to our rides and attractions to discuss ride suitability in accordance with the ride/attraction manufacturer’s guidelines for safety. These standards and safety systems require all guests to meet the rider requirements, such as ensuring the restraint systems are secured, maintain the rider position and safely navigate stairwells and pathways. Following a conversation with Guest Services a communication wristband will be supplied to avoid any inconvenience or disruption to your day. Some attractions offer viewing areas accessible via wheelchair. These attractions include: Storm Coaster, Jet Rescue, Vortex, Trident, Leviathan (garden of cyphers), All Nickelodeon Land rides, Battle Boats All restaurants, eateries and shops are accessible. Dockside Tavern can be accessed using the elevator located on the ground floor. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

Wheelchair accessible toilets are located throughout the park and allow for standard wheelchair access. Bathrooms with enhanced accessibility are located at:

• First Aid, offering accessible toilet and shower

• Penguin Encounter, offering an ambulant toilet

• The Plaza, offering an ambulant toilet

• Mid Monorail Station, offering accessible toilet

• Castaway Reef, offers an ambulant toilet and shower

Width Clearance for these bathrooms are 85cm.

Assistance Animals are welcome; however, for safety reasons they are not permitted to ride attractions. Assistance Animals must be on a lead, not left unattended and wear vests that identify their role. Guests with an Assistance Animal may be asked to provide evidence that their animal is an Assistance Animal. If sufficient evidence is not provided, we may restrict entry.

Evidence requirements include:

• Accredited Assistance Animal certification:

  • Guide, Hearing and Assistance dog identity card or valid application notice,

• Translink Assistance Animal pass or interstate equivalent.

• Non-accredited Assistance Animals:

  • Training organisation information for verification of training and hygiene standards (subject to VRTP review)

  • Medical certificates verifying the Guest’s need for assistance

  • Current vaccination status of the Assistance Animal

If sufficient evidence is not provided, we have the right to restrict entry to any animals, where it is reasonably necessary to protect public health or the health of other animals in our care.

For any queries regarding assistance animals please contact the Guest Services office on (07) 5588 2178

Guests with any special needs should visit Guest Services upon arrival and our friendly team will assist in planning their day. Guests with casts and strapped limbs As we have a duty of care to our guests, we do not allow any guest with a visible injury, such as a hard cast support, to ride any attraction with G-force. As supports vary, our Guest Services team assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines. Guests with an amputation or prosthesis For safety reasons, guests with an amputated limb or prosthesis may be unable to utilise select attractions. As situations vary, our Guest Services team will assist guests with planning their day on an individual basis and determine which attractions can be undertaken safely in accordance with manufacturers and management guidelines. Guests with Epilepsy and motion sickness Select attractions are not recommended for guests with Epilepsy, motion sickness or those who experience seizures. We suggest you contact Guest Services prior or visit the office upon arrival. As situations vary, our Guest Services team assist guests in planning their day on an individual basis and determine which attractions can be undertaken safely.

For safety reasons, guest height must be accurately measured to ensure the minimum/maximum height requirement for each ride is met. Guests with physical conditions that prevent an accurate height measurement to be taken in park can call Guest Services for advice on how we can assist you.

Guests who require specific medically related dietary requirements can bring their own food to the park upon presentation of medical documentation. Should you have specific dietary requirements please contact Guest Services prior to or during your visit.

Guests with disabilities are asked to call Customer Connect on 13 33 86 directly to determine suitability to participate in the Animal Adventures programs. Please note a limited number of special needs programs are available for people with disabilities that otherwise prohibit them from participating.